Achieving Operational Excellence Through Small Teams, with Melissa Leffler


July 30th, 2019

39 mins 44 secs

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About this Episode

Melissa Leffler is the VP of Engineering at Drift, a chat software and conversational marketing platform based out of Boston that has grown a ton over the past few years. In the past 5 years, they’ve raised $107M in funding. They have 75 developer on staff and are showing no signs of slowing down in the next few years.

In this episode, we discuss how Drift changed Melissa’s mind on the power of small teams, how she uses incident response to guide her team, and the one question she asks to unlock the biggest problems in her department.

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